Featured Presentations
“Work / Life Balance – Backwards To Begin With” – Explore one of life’s greatest challenges for many professionals – pursuing goals in the workplace while effectively partnering and parenting at home. Consider that no amount of success at work can compensate for failure at home.
“Creating and Sustaining your Club Culture” – Understand the foundational elements of culture creation inside a club. Learn leading edge employee “on-boarding” processes and explore specific staff training and development strategies. This presentation will help you discover ways to continually reinforce your clubs cultural message.
“The Business of Personal Training Best Practices” -Understand the foundational elements of top personal training programs. Learn how leading clubs support this prolific profit center and review common challenges for clubs and potential solutions. This presentation will help you identify dashboard metrics and key performance indicators and explore the impact of pricing and compensation trends.
“mCX : memorable Customer Experiences” – Delivering consistently good customer experiences are apparently beyond the reach of most businesses today, despite advertising claims to the contrary. To deliver on the service promise takes strategy, systems, skills, and corporate commitment.
“Cornerstone Cultural Concepts” – Every organization and every business has a culture, and reinforcing desired corporate behaviors can never be emphasized enough. Sharing ways to weave foundational values into the day-to-day fabric of the organizations culture can be transformative for the employees and the business.
“It’s Personal – Building & Bonding Your Team” – Even the most engaging leaders can elevate their ability to connect with work teams by implementing a few simple strategies. Engaged employees are invested employees, and building relationships within the team improves morale as well as productivity.
“Hospitality Handbook” – The basic tenants of serving others well apply to all industries and cultures. While customer service can often be based on a set of predetermined strategies with mass appeal, hospitality on the other hand, requires a monologue with the customer and delivering a personalized experience.
CLICK HERE TO SEE WHAT OTHERS ARE SAYING ABOUT BRENT’S PRESENTATIONS