“Employee Engagement & Discretionary Effort” =  Igniting the discretionary efforts of employees drives performance, and profits. Engaged employees are not only more loyal to the organization, but they also deliver more memorable member experiences. Creating a culture of committed, empowered employees takes effort and focusing internally on team members at all levels of the company.

* Recognizing the value of discretionary energy

* Evaluating the engagement of your employees

* Coaching organizational performance

* Crafting a culture of empowerment

* Implementing strategies that increase commitment