Category

“Employee Engagement & Discretionary Effort” =  Igniting the discretionary efforts of employees drives performance, and profits. Engaged employees are not only more loyal to the organization, but they also deliver more memorable member experiences. Creating a culture of... Read More →

http://www.slideshare.net/AvriBoswell/ihrsa-2016-people-performance-amp-priorities-copy “People ~ Performance ~ Priorities” = These three “legs of the stool” are the foundation of great organizations. Achieving alignment in these areas drives culture, meaningful outcomes and the... Read More →

“Slingshot Leadership” = Effective leaders set direction, align resources, Inspire action, and accept responsibility for results. They understand that multiplying and inspiring the performance of followers is one of a leaders greatest gifts. Using the “tell me -show me-invol... Read More →

“Winning the Willpower War” = Research psychologist Kelly McGonigal  proclaims, “If there is a secret for greater self-control, the science points to one thing: the power of paying attention. Understanding common challenges that undermine willpower and learning strategies to gain... Read More →

“The Myth & Motivation of Work / Life Balance” – Explore one of life’s greatest challenges for many professionals – pursuing goals in the workplace while effectively partnering and parenting at home. Consider that no amount of success at work can compensate for failure at... Read More →

“mCX : memorable Customer Experiences” – Delivering consistently good customer experiences are apparently beyond the reach of most businesses today, despite advertising claims to the contrary. To deliver on the service promise takes strategy, systems, skills, and corporate... Read More →

“Creating and Sustaining your Club Culture” – Understand the foundational elements of culture creation inside a club.  Learn leading edge employee “on-boarding” processes and explore specific staff training and development strategies.  This presentation will help you... Read More →

“Cornerstone Cultural Concepts” – Every organization and every business has a culture, and reinforcing desired corporate behaviors can never be emphasized enough. Sharing ways to weave foundational values into the day-to-day fabric of the organizations culture can be... Read More →

“Hospitality Handbook” – The basic tenants of serving others well apply to all industries and cultures. While customer service can often be based on a set of predetermined strategies with mass appeal, hospitality on the other hand, requires a monologue with the customer and... Read More →

“It’s Personal – Building & Bonding Your Team” – Even the most engaging leaders can elevate their ability to connect with work teams by implementing a few simple strategies. Engaged employees are invested employees, and building relationships within the team improves morale... Read More →