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“mCX : memorable Customer Experiences” – Delivering consistently good customer experiences are apparently beyond the reach of most businesses today, despite advertising claims to the contrary. To deliver on the service promise takes strategy, systems, skills, and corporate... Read More →

“Creating and Sustaining your Club Culture” – Understand the foundational elements of culture creation inside a club.  Learn leading edge employee “on-boarding” processes and explore specific staff training and development strategies.  This presentation will help you... Read More →