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“Hospitality Handbook” – The basic tenants of serving others well apply to all industries and cultures. While customer service can often be based on a set of predetermined strategies with mass appeal, hospitality on the other hand, requires a monologue with the customer and... Read More →

“It’s Personal – Building & Bonding Your Team” – Even the most engaging leaders can elevate their ability to connect with work teams by implementing a few simple strategies. Engaged employees are invested employees, and building relationships within the team improves morale... Read More →

“The Business of Personal Training Best Practices” -Understand the foundational elements of top personal training programs.  Learn how leading clubs support this prolific profit center and review common challenges for clubs and potential solutions.  This presentation will... Read More →